Refund and Returns Policy

At [Your Store Name], we strive to ensure you are completely satisfied with your purchase. If you are not satisfied, we’re here to help.

1. Return Policy

Return Period

You may request a return within 15 days from the date you receive your item.
Requests made after 15 days will not be accepted.

Return Conditions

To be eligible for a return, items must meet the following requirements:

• Unworn, unused, and unwashed
• In original condition with all tags attached
• Original packaging intact (no damage or stains)
• All accessories included (e.g., belts, decorations)

Exception:
If the item has a quality issue (such as damage, loose stitching, major color difference, or incorrect size), the above conditions do not apply. However, you must provide clear photo or video evidence.

Return Process

1. Contact our customer service via live chat (bottom-right corner of the website)
2. Provide your order number and reason for return, along with photo/video proof (if applicable)
3. After approval, we will provide the return address
4. Ship the item back and send us the tracking number
5. Once we receive and inspect the item, your refund will be processed within 7 business days

Refunds will be issued to your original payment method.

Non-Returnable Items

The following items are not eligible for return:

• Customized dresses (size, color, or design customization)
• Final sale or promotional items marked as “non-returnable”

Return Shipping Fees

• For defective or incorrect items → We cover the return shipping cost
• For non-quality reasons (e.g., size issue, personal preference) → Customer is responsible

2. Exchange Policy

Exchange Period

You may request an exchange within 15 days of receiving your item.

Exchange Conditions

Same as return conditions:

• Items must be unused, unworn, and in original condition
• Tags, packaging, and accessories must be intact

For quality issues, condition requirements may be waived with valid proof.

Exchange Scope

Exchanges are only available for:

• Same item
• Different size or color

We do not support exchanges for different products.

Exchange Process

1. Contact customer service with your request (size/color change)
2. Provide order details and necessary proof
3. After approval, we will provide the exchange address
4. Return the item and share the tracking number
5. After inspection, we will ship the replacement within 5 business days

Exchange Shipping Fees

• Quality issues → Covered by us
• Non-quality reasons → Covered by customer

3. Important Notes

• Please do not return items without contacting us first, as the return may not be accepted
• We are not responsible for lost return packages without valid tracking
• Slight measurement differences (1–2 cm) are normal and not considered quality issues

4. Contact Us

If you need assistance, please contact us:

• Live Chat: Available via the bottom-right corner (9:00–21:00)
• Email: xxx@xxx.com (Reply within 24 hours)
• WeChat: xxx (Note: “Dress Store Inquiry”)